I’ve heard from several of our clients recently who have almost fallen into the HMRC scam trap.

These scams are coming through thick and fast at the moment. I’ve been called by two clients recently, both of whom had received an email, supposedly from HMRC, stating that they were due a tax refund. For some reason, both of them hesitated before booking 5* trips around the world, and called to check with us whether they were in fact due anything. It’s no surprise to say that unfortunately no money was owed to either of them. Caribbean called off.

We have also recently heard from a client who was contacted via text message, linking to a website for downloading a tax refund application form. This client was actually due a refund, making the scam appear to be legitimate at first. The website address it was directing them to however, had nothing to do with HMRC and the text was thankfully quickly deleted.

Now that we’re moving towards tax going digital, and HMRC using email to communicate more frequently, the scammers are on to a winner, as an email or text from HMRC might seem to the everyday business owner a legitimate possibility. However, HMRC will never send notifications of a tax rebate/refund by email, or ask you to disclose personal or payment information by email.

If you do receive one of these emails or text messages, do not visit the website contained within the email or disclose any personal or payment information.

A selection of scam email addresses used to distribute the tax rebate emails can be seen below:

• reve.alert@hmrc.gov.uk
• services@hmrc.co.uk
• noreply@hmrevenue.com
• service@hmrc.gov.uk
• service.refund@hmrc.gov
• secure@hmrc.co.uk
• hmrc@gov.uk
• taxes@hmrc.co.uk
• taxrefund-notice@hmrc.gov.uk
• taxrefund@hmrc.gov.uk
• refund-help@hmrc.gov.uk
• service@online.com
• email@hmrc.gov.uk
• refund.alert@hmrc.gov.uk
• refunds@hmrc.gov.uk
• srvcs@hmrc.gov.uk
• alertsonline@hmrc.co.uk
• info@hmrc.gov.uk
• rebate@hmrc.gov.uk

HMRC does not use any of the above email addresses.

If you have received communication suggesting a refund is due from HMRC, please check it with us and never put your bank or personal details on any website. HMRC do not operate in this way. It will help HMRC investigations if all ‘HMRC related’ phishing emails and bogus text messages are reported. Even if you receive the same email/text regularly, please continue to forward it to phishing@hmrc.gsi.gov.ukand then delete it.

Please refer to this guide Phishing emails and bogus contact: HM Revenue and Customs Examples for examples of scam emails. If you have received an email and are unsure about it or simply require more information on this topic, get in touch with us on 01474 853 856 or give your Client Manager a call.

Share this article