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Below are some frequent problems clients have encountered and the resolutions we have found. If your portal issue isn’t there, contact our team on firstname.lastname@example.org.
If you log into the portal and find that no files are visible click on the show all documents:
This problem is caused because the file name is too long. There is a 50 character limit on the Portal.
Edit the document name so that it is within the 50 character limit, use abbreviations or rethink the name entirely.
This problem occurs when users try to use the portal using older versions of Internet Explorer or Safari.
The Solution is to install a modern browser like Chrome of Firefox
Sometimes files that are automatically created from another application (i.e. your PDF files) are blocked by chrome for security reasons. If you use the online file viewer in chrome (which is the default) then the file appears blank. If, however you save the file to your desktop or somewhere else then it will open properly.